Lessons Learned from Years with Telephones

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How to Choose the Right Phone System for Your Business If your business is still using an old telephone system, it may be about time to upgrade. Sophisticated telephone systems were in the past the reserve of large companies, but small business can now enjoy the same advanced features, thanks to the advent of IP phone systems. The telephone systems of today are not just less expensive, but also deliver better sound quality, and are more dependable. When it comes to choosing a telephone system, however, you can easily get overwhelmed with the number of options available, plus the industry jargon to wade through. Here are a few tips to help you with the selection process: Identify pain points
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Identify the problems with the current system and how a new system can provide solutions. For instance, do you find it difficult and costly to maintain the old system? Do customers always have a difficult time reaching the right person? Can the phone system easily scale to accommodate new users? These are just a few of the questions you must ask when evaluating the issues and solutions needed. Make sure you involve your staff in this process so you can know what features they need.
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Future expansion Don’t just consider the current needs of your business; thinking about future expansion plans is also important. In the next two to three years, how many employees do you anticipate adding? Planning for expansion ensures you avoid having to implement a new system to suit your business’ growth. On-premises vs. cloud solution Some organizations buy their own system along with the hardware and software needed and mange everything themselves. A massive upfront capital investment is required in this model. These companies must also meet the ongoing maintenance costs. For a small business, a hosted or cloud telephone service would be the more suitable option. A cloud solution eliminates the need to invest in expensive hardware and software , plus it saves on maintenance costs. Your business only has to buy new telephone handsets and pay the hosted service provider a monthly subscription fee. Ease of use Is the phone system you want to invest in easy to operate and manage? Will the receptionist or office manager find it easy to add or remove users? Is it possible for the IT administrator to manage the system using a web browser? To get up and running with the new system, how much training will the employees require? You as the business owner would probably like a system that helps employees stay in touch, and to make the best use of their time. You want to make communication easy so your employees can focus on the most important tasks.